Building Out Your Support Insights Pipeline
Getting into the details We wrote previously about how we used clustering to connect requests for support (in text form) to the best tech support articles so we could answer questions faster and more efficiently. In a constantly changing environment (and in a very oddball couple of years) we wanted to make sure we’re focused on preserving our people’s productivity by isolating, understanding and responding to new support trends as fast as we can. Now we’d like to get into a bit more detail about how we did all that and what went on behind the scenes of our process:…
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