Commerzbank Has Reimagined The Customer Experience With Google Contact Center AI
Digital channels and on-demand banking have led customers to expect instant and helpful access to managing their finances, with minimal friction. Google Cloud built Contact Center AI (CCAI) and DialogFlow CX to help banks and other enterprises deliver these services, replacing phone trees or sometimes confusing digital menus with intelligent chatbots that let customers interact conversationally, just as they …
IBM Reveals New AI And Cloud Powered Fan Experiences For Wimbledon 2022
IBM (NYSE: IBM) and the All England Lawn Tennis Club today unveil new ways for Wimbledon fans around the world to experience The Championships digitally, powered by artificial intelligence (AI) running on IBM Cloud and hybrid cloud technologies. Co-created by the All England Club and IBM for Wimbledon.com and the Wimbledon app, the new features join …
Quantum Sensor Can Detect Electromagnetic Signals Of Any Frequency
Quantum sensors, which detect the most minute variations in magnetic or electrical fields, have enabled precision measurements in materials science and fundamental physics. But these sensors have only been capable of detecting a few specific frequencies of these fields, limiting their usefulness. Now, researchers at MIT have developed a method to enable such sensors to …
MIT Engineers Devise A Recipe For Improving Any Autonomous Robotic System
Autonomous robots have come a long way since the fastidious Roomba. In recent years, artificially intelligent systems have been deployed in self-driving cars, last-mile food delivery, restaurant service, patient screening, hospital cleaning, meal prep, building security, and warehouse packing. Each of these robotic systems is a product of an ad hoc design process specific to …
Robotic Lightning Bugs Take Flight
Fireflies that light up dusky backyards on warm summer evenings use their luminescence for communication — to attract a mate, ward off predators, or lure prey. These glimmering bugs also sparked the inspiration of scientists at MIT. Taking a cue from nature, they built electroluminescent soft artificial muscles for flying, insect-scale robots. The tiny artificial …
IBM, Delta Air Lines, WPP, 4A’s, IAB, Ad Council And Other Industry Leaders Act To Mitigate Bias In Advertising Technology
Today, leading companies committed to improving fairness in marketing campaigns. The initiative, announced at the Cannes Lions International Festival of Creativity 2022, brought together agencies, brands, and other leaders to generate awareness and take action towards mitigating bias in advertising technology. Committing organizations include IBM (NYSE: IBM), Delta Air Lines, WPP, Mindshare, 4A’s, IAB and the Ad Council. The action …
Sony And Honda Sign Joint Venture Agreement To Establish New Company, “Sony Honda Mobility Inc.”, To Engage In Mobility Business
Sony Group Corporation (“Sony”) and Honda Motor Co., Ltd. (“Honda”) announced today that they have signed a joint venture agreement to establish a new company to engage in the sale of high-value-added electric vehicles (EVs) and provide services for mobility. Today’s announcement is the furtherance and result of discussion of a strategic alliance in the …
Microsoft Announces Viva Sales, Redefining The Seller Experience And Enhancing Productivity
Microsoft Corp. announced Microsoft Viva Sales, a new seller experience application. Viva Sales enriches any CRM system with customer engagement data from Microsoft 365 and Microsoft Teams, and leverages AI to provide personalized recommendations and insights for sellers to be more connected with their customers. This helps sellers more seamlessly personalize their customer engagements toward …
Speed Record For An Electric-Hydrogen Propulsion Vehicle Co-Developed By GreenGT
As part of the trailblazing MissionH24 project, the H24 electric-hydrogen prototype, co-developed by the ACO and GreenGT, set a speed record. After the hybrid electric race car, GreenGT has designed and field-tested a 44-ton hydrogen-powered truck that emits only water vapor. On the Imola race track in Italy, the H24, an electric-hydrogen powered vehicle, crossed …
Charting The Future Of Technology And Tomorrow’s Unknown Business Environments
Introducing the IBM Research Technology Atlas. As leaders in our industries, we’re tasked with exploring and mapping emerging markets, and how they intersect with new and ever-evolving technologies. We do this with imperfect information, in a world with ever-shifting societal, political, and environmental landscapes. To successfully navigate anything, you need tools and data, and …