// legal
Privacy Policy
Last updated: 14 September 2026
1. Introduction
liwaiwai labs is an independent AI research lab for the ASEAN region. This Privacy Policy explains how we collect, use and protect your personal information when you use our research hub, community platform and tools.
2. Information we collect
We collect information you provide directly, such as your name, email and location when you join the community, contact us, contribute research or make a donation. We also collect limited technical data such as usage and device information.
3. How we use information
We use your information to operate and improve the Service, respond to enquiries, process donations, publish community contributions, send updates you have opted into, and keep the community safe.
4. Payments
Donations and payments are processed by our payment provider. We do not store your full card details on our servers. Payment data is handled securely by the provider.
5. Sharing
We do not sell your personal information. We share it only with service providers who help us operate the Service, or where required by law.
6. Data retention
We keep personal information for as long as needed to provide the Service and meet legal obligations, then delete or anonymise it.
7. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to certain processing. Contact us to exercise these rights.
8. Cookies
We use essential cookies to operate the Service and may use limited analytics to understand usage. You can control cookies through your browser settings.
9. International transfers
Because we work across the ASEAN region and beyond, your information may be processed in countries other than your own. We take steps to ensure it is protected to the standard set out in this policy.
10. Changes
We may update this policy from time to time. Material changes will be reflected by updating the date below.
11. Contact
For privacy questions or requests, contact us at hello@liwaiwai.com.